Shipping policy

Medievalinx — Handcrafted Chainmaille. Worn Your Way.

At Medievalinx, every piece of chainmaille jewelry reflects our commitment to quality craftsmanship, attention to detail, and individual expression.

Most of our jewelry is handcrafted after an order is placed. We appreciate your patience while your piece is carefully created, prepared, and shipped from Alberta, Canada.

Please review the following shipping information before placing your order.

1. Order Processing and Production Times

Made-to-Order Jewelry

Every standard Medievalinx chainmaille piece is individually handcrafted after your order has been placed.

Estimated production time: 5–14 business days before shipping.

Production times may vary depending on:

• The complexity of the selected chainmaille weave.

• The jewelry style, material, and size.

• The number of pieces included in your order.

• Current order volume and material availability.

• Customization or special production requirements.

Business days exclude weekends and statutory holidays.

Production time begins after your order has been accepted and payment has been confirmed.

Please note that production time is separate from shipping transit time.

Ready-to-Ship Jewelry

Our Ready-to-Ship collection contains jewelry that has already been handcrafted and is available in completed form.

These items do not require the standard made-to-order production period, although time is still needed for order processing, inspection, packaging, and dispatch.

Any specific dispatch estimates for ready-to-ship merchandise will be communicated through the applicable product listing or order information.

Custom and Personalized Orders

Specially commissioned or personalized chainmaille jewelry may require additional production time.

Estimated completion times will be discussed with the customer based on the complexity, materials, and specifications of the requested design.

We will communicate significant changes to the expected production schedule.

2. Shipping Carrier

Medievalinx primarily ships orders using Canada Post.

Available shipping services may vary depending on the delivery destination, package dimensions, weight, and service availability.

Shipping options and applicable charges will be displayed during checkout.

3. Estimated Shipping Times

The following delivery estimates apply after your order has been completed, packaged, and transferred to Canada Post.

Canada

Estimated shipping time: 3–5 business days.

United States

Estimated shipping time: 5–10 business days.

These are estimated transit periods and do not include the production or processing time required before dispatch.

Delivery times are not guaranteed and may vary depending on shipping service, destination, customs processing, weather conditions, carrier operations, or other circumstances beyond our reasonable control.

We make every reasonable effort to prepare and dispatch orders within the stated processing periods.

4. International Shipping

Medievalinx currently offers online shipping to Canada and the United States.

Shipping to destinations outside these countries is not currently available through our standard website checkout.

Customers interested in international delivery may contact Medievalinx to inquire about possible shipping arrangements.

Any special international shipping arrangement is subject to carrier availability, destination restrictions, applicable laws, and agreement on additional shipping expenses.

5. Shipping Rates and Charges

Shipping charges are calculated during checkout based on factors such as:

• Delivery destination.

• Package weight.

• Package dimensions, where applicable.

• Available shipping services.

The applicable shipping charge will be displayed before payment is completed.

From time to time, Medievalinx may offer promotional shipping discounts or free-shipping offers. Such promotions are subject to their advertised conditions, eligibility requirements, and applicable dates.

Any applicable shipping discount will be reflected during checkout.

6. Order Tracking and Shipping Confirmation

Once your order has been dispatched, Medievalinx will send a shipping confirmation email to the address provided during checkout.

Tracking information will be included when available for the selected shipping service.

Customers are encouraged to monitor tracking updates and contact us if they have concerns about their delivery.

Shipping confirmation indicates that your order has been transferred to the shipping carrier, not that it has been delivered.

7. Customs, Duties, and Import Charges

Orders shipped outside Canada may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise indicated during checkout, these additional charges are the responsibility of the customer.

Customs requirements and fees are determined by the applicable authorities and may vary depending on the destination and type of merchandise.

Medievalinx does not control customs processing times or charges imposed by foreign authorities.

Where applicable law requires additional disclosure or assigns responsibility differently, those requirements will take precedence.

8. Shipping Addresses and Delivery Information

Customers are responsible for ensuring that the shipping information entered during checkout is complete and accurate.

Please verify your:

• Recipient name.

• Street address and unit number, if applicable.

• City, province, state, or territory.

• Postal or ZIP code.

• Country.

• Contact information.

If you discover an error in your shipping address, please contact Medievalinx as soon as possible.

We will make reasonable efforts to update the address before dispatch.

Once an order has been transferred to the shipping carrier, address changes may not be possible.

Additional shipping charges may apply if a package is returned or requires reshipment because of incorrect or incomplete customer-provided information, subject to applicable law.

9. Shipping Delays

Although Medievalinx works to meet its estimated production and shipping schedules, occasional delays may occur.

Potential causes include:

• Increased order volume.

• Delays in obtaining chainmaille materials.

• Unexpected production difficulties.

• Canada Post service disruptions.

• Severe weather or natural disasters.

• Customs processing delays.

• Statutory holidays or other circumstances affecting delivery.

If a significant production delay affects your order, we will make reasonable efforts to notify you and provide updated information.

Customers retain any cancellation, refund, or delivery rights available under applicable consumer protection laws.

10. Lost, Missing, or Damaged Shipments

Medievalinx carefully packages jewelry to help protect it during transportation.

If your package arrives damaged, appears lost, or is marked delivered but cannot be located, please contact us as soon as reasonably possible.

When reporting a shipping concern, please provide:

• Your order number.

• A description of the issue.

• The tracking number, if available.

• Photographs of the packaging and damaged merchandise, where appropriate.

We will review the circumstances and assist with carrier inquiries or claims when applicable.

If an item is confirmed lost or damaged, an appropriate resolution will be provided in accordance with applicable consumer protection laws and the circumstances of the shipment.

Nothing in this policy limits Medievalinx's legal responsibilities concerning delivery or a customer's statutory rights.

11. Sale, Clearance, and Refurbished Items

Medievalinx may offer completed jewelry through our Ready-to-Ship, Sale, or Clearance collections.

These collections may include returned, inspected, or refurbished pieces.

Such products will be identified accurately in their product descriptions.

Ready-to-ship sale or refurbished items will generally follow the processing procedures applicable to completed merchandise rather than the standard made-to-order production period.

Any additional inspection, preparation, or packaging requirements will be taken into consideration before dispatch.

Return eligibility for discounted, refurbished, or Final Sale merchandise is explained in our Return & Refund Policy.

12. Returns, Refunds, and Exchanges

Shipping-related returns and refunds are governed by our published Return & Refund Policy.

Our standard voluntary return windows are:

• Made-to-Order Catalogue Jewelry: 15 calendar days from delivery.

• Eligible Ready-to-Ship Jewelry: 30 calendar days from delivery.

• Custom and Personalized Commissions: Final Sale for change-of-mind returns.

• Merchandise Clearly Marked Final Sale: Not eligible for voluntary returns or exchanges.

For approved voluntary returns, customers are generally responsible for return shipping costs.

Where merchandise is defective, damaged, or incorrectly supplied, Medievalinx will provide appropriate remedies and cover reasonable return shipping costs where required by law or under our Return & Refund Policy.

13. Contact Medievalinx

If you have questions about production times, shipping charges, delivery estimates, tracking, or an existing order, please contact us.

Medievalinx

Location: Alberta, Canada

Email: hello@medievalinx.com

Website: https://medievalinx.com

Please include your order number when contacting us regarding an existing purchase.

We appreciate your patience and support of independent Canadian craftsmanship.

Medievalinx

Handcrafted Chainmaille. Worn Your Way.

Proudly Canadian-Owned | Handcrafted in Alberta, Canada