Medievalinx — Handcrafted Chainmaille. Worn Your Way.

At Medievalinx, every piece of chainmaille jewelry is handcrafted with care and attention to detail. Most items are made specifically after an order is placed, using the weave, material, style, and size selected by the customer.

We want you to feel confident in your purchase while recognizing the craftsmanship, time, and materials involved in creating handmade jewelry.

Please review our return and refund policy before placing your order.

1. Standard Made-to-Order Jewelry — 15-Day Returns

All standard Medievalinx chainmaille jewelry is handcrafted after an order is placed, using the materials, styles, and sizes selected by the customer.

We accept return requests for eligible made-to-order catalogue jewelry within 15 calendar days of delivery, provided the item meets the following conditions:

• The item is unworn and unused.

• The item remains in its original, unaltered condition.

• The item is free from damage caused by the customer.

• The item is returned in appropriate protective packaging to prevent damage during transit.

Selecting a standard size, material, or style offered through our website does not, by itself, make an item a non-returnable custom commission.

Return Shipping: Customers are responsible for return shipping costs associated with change-of-mind returns. Original shipping charges are non-refundable except where required by applicable law.

To request a return, please contact Medievalinx within 15 calendar days of receiving your order. Return instructions and the applicable return address will be provided following approval.

Items returned without prior authorization may not be accepted.

2. Ready-to-Ship Jewelry — 30-Day Returns

Our Ready-to-Ship collection includes completed chainmaille jewelry that is available for immediate processing and shipment.

Eligible ready-to-ship items that are new, regularly priced, and not designated as Final Sale may be returned within 30 calendar days of delivery, provided they meet the following conditions:

• The item is unworn and unused.

• The item remains in its original, unaltered condition.

• The item is free from damage caused by the customer.

• The item is returned in appropriate protective packaging.

Customers are responsible for return shipping costs associated with change-of-mind returns.

Original shipping charges are non-refundable except where required by applicable law.

Items identified as Final Sale are excluded from voluntary returns and exchanges, subject to applicable consumer protection laws.

3. Custom and Personalized Orders

Medievalinx offers custom chainmaille jewelry designed to reflect individual preferences and personal expression.

Specially commissioned designs, personalized items, and pieces manufactured to measurements or specifications outside our standard catalogue options are considered custom orders.

Custom and personalized orders are Final Sale and are not eligible for change-of-mind returns or exchanges.

This includes, but is not limited to:

• Specially commissioned chainmaille designs.

• Personalized jewelry featuring customer-requested modifications.

• Pieces created using measurements outside our standard sizing options.

• Unique material, weave, or color combinations not offered as standard catalogue options.

Any Final Sale restriction will be clearly communicated before purchase.

This exclusion does not limit customer rights concerning defective, damaged, or incorrectly supplied merchandise under applicable consumer protection laws.

4. Sale, Clearance, and Refurbished Items

Medievalinx may offer discounted jewelry, clearance products, and previously returned or refurbished pieces through our Ready-to-Ship or Sale collections.

Items clearly identified as Final Sale at the time of purchase are not eligible for change-of-mind returns or exchanges.

Previously owned, worn, returned, or refurbished products will have their condition accurately disclosed in the product description, including any known imperfections, repairs, or modifications.

We make reasonable efforts to ensure refurbished jewelry is inspected and accurately represented before being offered for sale.

Discounted merchandise that is not identified as Final Sale remains subject to the applicable return policy for its product category.

Final Sale restrictions do not limit a customer's rights to remedies for defective, incorrectly described, or incorrectly supplied merchandise where required by law.

5. Damaged, Defective, or Incorrect Items

At Medievalinx, we take pride in our craftsmanship and carefully inspect our jewelry before shipment.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

When contacting Medievalinx, please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage, defect, or incorrect item, where appropriate.

We will review your concern and determine an appropriate resolution, which may include:

• Repairing the affected item.

• Providing a replacement.

• Issuing a full or partial refund, where appropriate.

• Offering another remedy in accordance with applicable consumer protection laws.

Where Medievalinx requests the return of an item because of our error or a covered defect, we will cover reasonable return shipping expenses.

Damaged, defective, or incorrectly supplied items are not excluded from applicable legal remedies because they are made-to-order, customized, discounted, or marked Final Sale.

6. Return Authorization and Shipping

All voluntary returns must be requested within the applicable return window:

• Made-to-Order Jewelry: Within 15 calendar days of delivery.

• Eligible Ready-to-Ship Jewelry: Within 30 calendar days of delivery.

To initiate a return, please contact Medievalinx through the Contact page at Medievalinx.com.

Please include your order number, the item you wish to return, and the reason for your request.

Once your return request has been reviewed and approved, we will provide return shipping instructions and the applicable return address.

For voluntary returns:

• Customers are responsible for return shipping expenses.

• We recommend using a shipping service that provides tracking and adequate insurance.

• Customers are responsible for securely packaging returned merchandise.

• Medievalinx is not responsible for voluntary return shipments lost or damaged in transit before they are received, except where applicable law provides otherwise.

Please do not send merchandise back before receiving return instructions.

7. Refund Processing

Once an authorized return has been received, Medievalinx will inspect the merchandise to confirm that it meets the applicable return conditions.

Customers will be notified whether their refund has been approved.

When approved:

• Refunds will be issued to the original payment method used during checkout.

• Original shipping charges are non-refundable for voluntary returns unless otherwise required by law.

• Refunds will be processed within applicable legal deadlines following inspection and approval.

• Additional processing time may be required by the customer's bank, credit card provider, or payment processor.

Where applicable law requires an earlier refund or different procedure, those requirements will take precedence.

8. Order Cancellations

Because Medievalinx jewelry is handcrafted after purchase, production may begin shortly after an order is received.

Our standard automated order cancellation window is 15 minutes after purchase.

Customers who wish to cancel an order after this period should contact Medievalinx as soon as possible.

If production has not yet begun, we may be able to accommodate the cancellation.

Once production has started, cancellation requests will be reviewed individually and may not be approved.

This policy does not limit cancellation rights provided under applicable consumer protection laws.

9. Exchanges and Sizing Concerns

We understand that selecting the correct jewelry size can sometimes be challenging, especially when purchasing collars, bracelets, anklets, or necklaces online.

Customers are encouraged to review our sizing information carefully before ordering.

If you experience a sizing concern, please contact Medievalinx so we can discuss available options.

For eligible standard catalogue jewelry, a return or exchange may be available within the applicable return window.

Any requested resizing, alterations, or modifications outside our standard return conditions will be evaluated individually. Additional charges may apply depending on the work required.

Custom and personalized pieces are not eligible for change-of-mind exchanges, except where otherwise required by law.

10. Consumer Protection Rights

Medievalinx is a Canadian-owned business based in Alberta, Canada.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override consumer rights or remedies that cannot legally be waived.

Where applicable federal, provincial, territorial, state, or other consumer protection laws provide additional rights concerning cancellations, defective merchandise, refunds, or returns, those laws will take precedence over this policy.

11. Contact Medievalinx

If you have questions about an order, return eligibility, sizing, cancellations, or refund processing, please contact us through our website.

Website: https://medievalinx.com

Contact Page: https://medievalinx.com/pages/contact

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Medievalinx — Handcrafted Chainmaille. Worn Your Way.

Proudly Canadian-Owned | Handcrafted in Alberta, Canada